Xcentric Hair Studio

General information

Booking, Cancellation, and other Policies

Due to high demand, Xcentric has a new Booking Policy designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients. Thank you for taking the time to read, understand and appreciate how we bring the best customer service to you. Please help us maintain this good service by providing us with the following small courtesies.

At Xcentric we strive to make your experience as pleasant as possible.

Walk-ins and same-day appointments: We love walk-ins and will always do our best to accommodate, however we do get very busy & receive an enormous amount of prebooked appointments and therefore cannot guarantee a space for spontaneous walk ins. If you need a certain time or want to come in with a friend, we recommend calling a while in advance for an appointment.
Appointments: Being fashionably late is great for cocktail parties but a nightmare for our stylists and other clients that follow. If you are running late, we have a 15 minute grace period and will try to accommodate you the best we can, however we may not be able to perform the full service booked.
Cancellations: No-shows and last minute cancellations enormously disadvantage our stylists. They also mean that other clients cannot book those time slots with us. We ask kindly that you give us 24 hours notice so that someone else may visit us. Time is important to us all. If a 24 hour notice is not given, 20% of your scheduled service will be charged at your next appointment. After 3 no-shows/last minute cancellations, you will be charged 100% of the service. Please be considerate.
Call/email Reminders: Upon request, we do call or email reminders the day before your scheduled appointment. This is a complimentary service – we do not suggest that it be relied on as your only means of remembering your appointment. Technology often a subject of flaw or fault.

We thank you for understanding
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