West Unified Communications Services (formerly InterCall)

General information

At West, we’re dedicated to a single proposition—making communication easy. Whether it’s coworkers across the office or partner firms around the globe, enabling that connectivity is the hallmark of our work. Our mantra? We Connect. We Deliver.

Every person on the West Unified Communications Services team is focused on providing solutions and services that make better connections and deliver real results—not just for our customers, but for our customers’ customers. When it comes down to it, if you can’t talk and share information internally or with people outside your company, your business isn’t going anywhere.

West is dedicated to shedding the jargon around unified communications and providing specific, concrete uses to those who benefit most. What’s that mean for you? We handle the complex stuff so you don’t have to. That’s why West dedicates so much time, energy and investment in the unified communications space.

Unified communications has a lot of pieces and West covers them all.

Conferencing & Collaboration

West is the world’s largest conferencing services provider and delivers world-class audio, unmatched support and the expert insight you need to make your business communications hum. With the freedom to connect anyone from anywhere at any time, you can take collaboration to a whole new and more meaningful level.

Managed Voice Services

Enterprise voice and contact centers are the foundation for any communications solution. West has pioneered cloud-based solutions and has developed unparalleled expertise in deploying these solutions. From fully cloud-based to hybrid approaches that allow for structured migrations over time, West provides the flexibility and solution options that best meet client needs.

Network Services

Most companies have a network infrastructure that‘s pieced together in varying degrees over time. It may be holding steady, but it might be holding you back as well.

The Maxxis Application Aware Network provides the infrastructure your business needs to deliver real-time applications and provide connectivity for centralized, cloud-based applications. The network provides intelligent application-based routing, sophisticated management and control and unprecedented network performance in a single MPLS solution.

Digital Media Services

Digital media services support an enterprise’s need to leverage its virtual content in real time and on-demand—from hosting recurring internal webinars and large-scale multimedia webcasts to on-demand virtual trade shows and learning environments. Our interactive virtual environments, flexible webcast offerings and rich video experiences, together with our best-in-class support services, make your messages more impactful and give them a longer life.

Unified communications can be transformative, enabling people to connect whenever, wherever and from any device. How these tools are deployed can be equally transformative, especially when managed, cloud-based solutions free your IT team to address the most pressing challenges facing your organization.

So how do you need to improve connections? Regardless of the endpoints, we help you get there, because we know that making better connections is not the end – it’s truly the beginning.

West Unified Communications Services helps enterprise organizations stay connected through tailor-made conferencing and collaboration solutions.